Privacy Notice

Essential Computers (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand)

1. What information we collect
When you contact us or submit a booking request, we may collect:

• Your name

• Phone number

• Email address

• Address/location (for mobile service visits)

• Details about your device or issue

• Any other information you choose to provide

We may also collect basic website information (such as page visits or form submissions) for normal site operation and security.

2. How we use your information
We use your information to:

• Respond to enquiries and booking requests

• Confirm appointments and provide support

• Provide mobile repair services at your location

• Communicate updates about your booking

• Improve our services and customer support

• Meet legal and tax obligations (where required)

3. Sharing your information
We do not sell your information.
We may share your information only when necessary, such as:

• With service providers that help us operate (e.g. email hosting, website tools)

• If required by law (e.g. legal requests)

4. Keeping your information safe
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

5. How long we keep your information
We keep personal information only as long as needed for business and legal purposes.

6. Your rightsYou have the right to:

• Request access to your personal information

• Request corrections if your information is incorrect